25 Sep

Campus Information Officer Jobs Vacancy in Massey University Albany

Position
Campus Information Officer
Company
Massey University
Location
Albany AUK
Opening
25 Sep, 2018 30+ days ago

Massey University Albany urgently required following position for Campus Information Officer. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Campus Information Officer Jobs Vacancy in Massey University Albany Jobs Details:

Massey University is a world-leading university that aims to provides a distinctive student-centred learning experience for all students. Graduates are enabled to actively participate in the existing and new economies as educated citizens around the world.

Ngā Ratonga Tauira | Student Services ensures that students have a successful experience at Massey University. This is delivered and achieved through the student experience outcome framework ensuring:
  • students are engaged with the University
  • students’ development and employability is enhanced
  • students are enabled to learn successfully.

The Role
The Campus Information Officer is a crucial role acting as first point of contact for students, staff and visitors to the Auckland campus of Massey University. The role is also responsible for supporting international students, contributing to student development and engagement programmes and providing administration support for the wider Student Life Services team. In this role, you are expected to work full-time hours over the peak periods.

The Candidate
Tertiary qualification is desirable
Previous experience in a similar role
Strong understanding of university culture and student life
Proven interpersonal, written and verbal communication skills
Demonstrated ability in the use of the Microsoft Outlook, Word and Excel
Excellent organisational and time management skills
Positive attitude towards diverse cultures and backgrounds.=
Flexible to do what’s required, this is a real muck in and help out environment with a positive vibe

Benefits
Free parking on site
Superannuation at 6.75%
Staff study
5 days additional university holidays
Health insurance reduced rates

Job description

Purpose statement

Student Services | Ngā Ratonga Tauira

VISION: Massey University will provide a distinctive student-centred learning experience for all students. Graduates will be enabled to actively participate in the existing and new economies as educated citizens around the world.

Purpose: The purpose of Student Services | Ngā Ratonga Tauira is to ensure that students have a successful experience at Massey University. This is delivered and achieved through the student experience outcome framework ensuring:
  • students are engaged with the University
  • students’ development and employability is enhanced
  • students are enabled to learn successfully.

Purpose and scope
The Campus Information Officer is a crucial role acting as first point of contact for students, staff and visitors to the Auckland campus of Massey University. The role is also responsible for supporting international students, contributing to student development and engagement programmes and providing administration support for the Student Life Services team.

Responsible to

Manager, Student Life Services

Key accountabilities

  • Frontline service

Outcome: Students, staff and visitors to Campus Information are provided with an excellent, efficient and empathetic customer service at all times. The reception counter is an open space and must be covered at all times during opening hours so a high level of initiative, flexibility and teamwork are required to ensure this is achieved.

Key responsibilities

  • Provide proactive and reactive frontline customer service to all students, staff and visitors who
contact Campus Information by telephone, in person or through digital channels
Perform a triage function to ascertain customer needs and direct to relevant resources or
services
  • Develop and maintain an up to date knowledge of Massey University functions, processes and
areas of staff expertise
  • Maintain and improve relationships with key internal and external stakeholders for the express
purpose of improving the quality of service available
  • Answer enquiries from both prospective, current and returning students regarding any facet of
the enrolment process. This may include, but is not limited to, provision of printed materials,
queries regarding admission and registration and queries concerning examinations and
graduation. Resolution at first point of contact required
  • Assist with StudyLink enquiries and complete VOS, Limited Full Time Study and Child Subsidy
applications on behalf of the University
  • Provide assistance to international students to complete enrolment, including course advice,
visa requirements, processing payment/refund of tuition and other fee adjustment
  • Ensure effective, efficient and accurate frontline administration is carried out. This includes but
is not limited to:
  • Ensure appointment schedules are managed efficiently taking into account requirements of
the students and availability of team members
  • Daily inbound and outbound mail is collected and sent, including courier mail
  • Timely and efficient ordering of publications and other office equipment and consumables
  • Ensure the Quad A foyer and Campus Information area is kept tidy and provides a
welcoming environment for visitors, and that resources at reception are restocked when
necessary
  • Maintain storage of records, printer upkeep, logging repair and recycling requests
  • Provide campus cashiering services. This includes but is not limited to:
  • Taking fee/miscellaneous payments
  • Cash handling
  • Processing of departmental banking, and other miscellaneous payments, receipting these
payments into the University finance system
  • Daily reconciliation of accounts and periodic petty cash audits.
  • Administration, projects and office support

Outcome: The Manager and Team Leader, Student Life Services, receive dedicated administrative and project support. The wider Student Life Services team is supported by the role’s administration service and project outcomes.

Key responsibilities

  • Provide administrative support to the Manager and Team Leader, Student Life Services. This
may include but is not limited to:
  • Assist in keeping relevant website, app and knowledge base pages relevant to Student Life
Services up-to-date and relevant
  • Assist in monitoring shared mailboxes and taking action as appropriate
  • Provide logistical support to the wider Student Life Team as required
  • Assist in administering events including Open Day, orientation and graduation
  • Support the Manager and Team Leader in Health and Safety management
  • Co-operate with colleagues to achieve tasks required during periods of high activity
  • Proactively seek out opportunities to increase administrative efficiency within the office and
liaise with the Team Leader and other relevant parties prior to implementation
  • Supervision of a staff member or interns may be required
  • Contribute to strategic and operational planning of the Campus Information Services team and
the wider Student Life Services team, as appropriate.
  • Data management

Outcome: All information is recorded accurately and on time. Sensitive information is handled appropriately and securely.

Key responsibilities

  • Input client details into Massey University databases. This may include but is not limited to:
  • Write comprehensive contact notes
  • Complete course changes
  • Update student contact details
  • Assist with the collation and production of monthly report/statistics for the wider Campus
Information Services team.

Additional requirements

Special role requirements
There are a number of peak times when work is heavy. During these times, it will be difficult to schedule annual leave and extra work may be required. These times are July, September to November and February to March.

Projects or other duties
To carry out other duties which may reasonably be required by your Manager from time to time in the course of the University’s business and which fit the role’s purpose as stated, and for which the position holder is qualified or has received adequate training or instruction.

Te Tiriti o Waitangi
Ensure that the environment is culturally responsive, supporting Massey’s commitment to Te Tiriti o Waitangi, and promoting Te Reo biculturally.

Health, safety and emergency management
You are expected to promote and develop an ongoing, proactive, health and safety culture by ensuring best practice occurs as stated in Massey policies, processes and procedures. You are to take reasonable care for your own safety and ensure no actions or in-actions on your part compromise the safety of others. You are expected to actively encourage and participate in Massey’s health and safety culture by complying with Massey’s health and safety policies, processes, and procedures as well as following any reasonable instruction related to health and safety.

Professional development process
The University has a Professional Development Process (PDP) which is undertaken annually. During this process, the manager and staff member will discuss and agree what contribution the staff member is expected to make during the review period towards achieving the University’s objectives. Objectives (consistent with the Key Result Areas and Behaviours in this Position Description and the Department / Unit / College’s Business Plan); performance measures (indicators of achievement) and the support (including development) required by the staff member to achieve these objectives will be agreed.

Person specification

Qualifications

A tertiary qualification is highly desirable.

Experience

Selection criteria – essential
  • Reception and administration experience
  • Customer service experience
  • Student development and engagement experience
  • Ability and willingness to use new software

Personal attributes and behaviours

  • Proven ability to work efficiently in a frontline, client focussed environment
  • A student-centred outlook, high degree of approachability and ability to motivate students into
    a shaping their student experience
  • Proven interpersonal, written and verbal communication skills
  • High proficiency in English language communication skills (oral, written, listening, cross-
    cultural)
  • Demonstrated ability in the use of the Microsoft Outlook, Word and Excel including using
    Outlook as a management and planning tool
  • Knowledge of the university environment
  • Proven experience in office organisation
  • Ability to respond proactively to a variety of situations and to an ethnically diverse range of
    people in a culturally sensitive way
  • Good problem solving skills
  • Excellent organisational and time management skills
  • Demonstrated experience in working in teams, developing relationships, able to take
    responsibility and to show initiative
  • Ability to communicate in an effective, professional and friendly manner with students and
    other stakeholders
  • Proven ability to work without direct supervision
  • Excellent personal presentation
  • Understanding of ethics, confidentiality and boundaries when working with students
  • The ability to meet deadlines
  • Ability to work flexible hours
  • Recognising Te Tiriti O Waitangi - values, tikanga (processes), kawa (rules) of cultural practice
    and traditions, and valuing Te Reo Māori
  • Understanding of and the ability to apply bicultural and cultural competence.

Additional Pre-employment Checks

Requirement to pass:
  • Criminal and Traffic Convictions (Security) Check performed by the Ministry of Justice.
  • Credit History Check performed by Veda Advantage Personal Information Services.
  • 'No Asset Procedure (NAP)' Credit History Check performed through the Insolvency and Trustee
Service, Ministry of Economic Development.


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