05 Jun

Team Leader Client Services Auckland Jobs Vacancy in Western Union Auckland City

Position
Team Leader Client Services Auckland
Company
Western Union
Location
Auckland City AUK
Opening
05 Jun, 2019 3 days ago

Western Union Auckland City urgently required following position for Team Leader Client Services Auckland. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Team Leader Client Services Auckland Jobs Vacancy in Western Union Auckland City Jobs Details:

The Opportunity: Are you energised by leading an outstanding customer service team, who provide exceptional quality to our valued and high priority business clients? Do you want to work for a company that offers clients ground-breaking digital solutions in pretty much any currency you can think of? Are you currently working in a customer service or retail position and feel your skills and talents are being under-utilised?
We’re seeking a Team Leader, Client Services, based in our Auckland office. The primary purpose of the Team Leader role is to provide leadership support to a Client Services team, this role requires a strong desire to take ownership and assist team members to achieve the team’s performance.


Sound interesting? Here are some more specifics:
  • Providing best in class customer service, both external and internal, supporting tasks across Client Services such as investigations, deal entry and handling the administration of client transactions, daily banking, and other accounting and administrative functions.
  • The individual in this role will be required to have an understanding and knowledge of the transaction process, risk management rules and policies, and other industry specific policy and procedures to support their essential responsibilities.
  • The incumbent will have supervisory duties, be passionate about developing people and being customer centric.
  • This individual will be expected to monitor and implement proficiency changes, be a leader in WU Way principles and communicate areas for process improvement.
  • This role will either manage smaller remit teams or be an opportunity to enter into people management having been an individual contributor with coaching evidence.
What you will need to succeed:
  • Minimum of 4 -5 years of experience within the financial services or payments industry.
  • Previous supervisory experience preferred.
  • Proven track record of moderately complex problem solving and decision-making ability.
  • Motivation skills in a team environment.
  • Ability to identify ways of improving efficiency.
  • Networks to build internal relationships.
  • Ability to deal effectively with all types of people, build and maintain supportive relationships with key business contacts, to include the forging of relationships with key stakeholders within the business.
What will make you stand out:

  • Effective time management skills including the ability to influence others to a desired outcome.
  • Ability to meet deadlines/sense of urgency.
  • Strong communication and influencing skills.
  • Ability to work from your own initiative, and as part of a team.
  • High degree of self-motivation, professionalism with a confident and assertive style.
  • Solid computer skills with ability to use MS Excel, Word, PowerPoint and the Internet.
What’s in it for you?
  • Excellent training and development.
  • Competitive global pay, benefits and mobility.
  • Unparalleled experience, working for a market leader in FX payment solutions.
  • The chance to share your ideas and contribute to the development of our products.
  • Diverse, global team with colleagues in over 50 countries.
What it’s like here:

The Payments Business Unit of Western Union is one of the world's leading providers of international business payments and foreign exchange. With access to over 130 currencies, we enable companies of all sizes as they move money across borders via a financial network that spans over 200 countries and territories. We’re disrupting fintech with our ground-breaking digital B2B platform, WU EDGE, which helps companies spend less time handling international payments and worrying about foreign exchange exposure, and more time growing their businesses. And we’re just getting started!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage.

Sound like you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together on teams. Who knows, your unique point of view could be the key to our next ground-breaking idea. We’d love to explore that possibility!

We are committed to equal employment opportunity regardless of race, colour, religion, sex (including pregnancy or related medical conditions), national origin, sexual orientation, gender identity, age, disability, marital status or another protected category.

#LI – GR1


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