21 May

Customer Service Representative Jobs Vacancy in The New Zealand Automobile Association Inc Auckland City

Position
Customer Service Representative
Company
The New Zealand Automobile Association Inc
Location
Auckland City AUK
Opening
21 May, 2018 28 days ago

The New Zealand Automobile Association Inc Auckland City urgently required following position for Customer Service Representative. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Customer Service Representative Jobs Vacancy in The New Zealand Automobile Association Inc Auckland City Jobs Details:

Our Service Response Centre is a crucial part of the services AA offers, orchestrating roadside assistance and peace of mind for New Zealand road users every day.

We currently have a full time opportunity for a motivated and enthusiastic Customer Service Representative working 80 hours per fortnight in our Service Response Centre (SRC) based in Penrose.

As a part of our 2017 CRM Contact Centre award-winning team you will directly assist in mobilising our members; creating solutions, sharing expertise and thinking quickly to keep New Zealand moving.

You need to be a people person and a natural communicator; your efforts will not only reward you but will genuinely help others who are in need of professional, friendly and efficient service. You will be highly motivated with drive and energy. As a supportive and actively involved team player you will contribute ideas to continually improve our customer experience!

You will have the ability to work on a rotational roster between the hours of 6:00am and 11:30pm any given day of the week, to be there for our members when they need you most.

You will have the following:

  • A 'can do' attitude and calm nature
  • Proven customer service experience and sales background
  • Excellent communication skills
  • Strong organisational and computer skills

In return we provide an excellent training plan and the chance to further your skills with the AA. We are proud to offer employees a level 3 NZQA Certificate in Contact Centres, through our education programme with Skills.

With almost 1000 employees the AA cultivates a strong team culture; where there is always support in your development and progression.

You will be recognised for your efforts in our monthly awards, where hard work is celebrated over good food with the greater company of our Penrose and North Shore Contact Centre teams. You can also kick back and relax with monthly massages provided in house!

As an employee you will benefit from discounts on AA products and have access to free AA membership. You will also be able to receive discounts with some of our many partnering retail outlets.

Think you have what it takes to be a part of our helpful Service Response Team? Join our team of experts, and send through your application!


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