12 Jan

Customer Service Manager Jobs Vacancy in Spotless Auckland City

Position
Customer Service Manager
Company
Spotless
Location
Auckland City AUK
Opening
12 Jan, 2018 30+ days ago

Spotless Auckland City urgently required following position for Customer Service Manager. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Customer Service Manager Jobs Vacancy in Spotless Auckland City Jobs Details:

The purpose of the Customer Service Manager is to manage their contracts in accordance with Spotless policies and procedures to ensure a high quality service is provided to the client. The Customer Service Manager is further responsible for providing solid leadership & training to staff teams, building growth and ensuring the long term sustainability of the contracts.

The Customer Service Manager has operational responsibility for their area, ensuring that cleaning & related services are performed in a professional and profitable manner to contract expectations. The Customer Service Manager is the regular Spotless contact for all clients within their area of control and is responsible for ensuring clear lines of communication between the client and cleaning teams and the client and the company. The CSM is responsible for all supervisory and cleaning staff in their area.

Key tasks:

 - Operational staff recruitment, induction & training

 - Management & payment of labour hours within budget

 - OH&S training & reporting

 - Quality control of contracts & organisation of auditing process

 - Work programming

 - Customer Relations

 - Management of material expenditure & usage

 - Maintaining clients security

This role entails working in a challenging environment, often under high pressure and having to deal with conflicting priorities, to ensure the contracts are managed in an efficient and effective manner. The Customer Service Manager position therefore requires the individual to plan, organise, and prioritise their work in order to meet targets. The Customer Service Manager will also need to develop effective working relationships with both the client and the cleaning team.


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