25 May

Quality Assistant Jobs Vacancy in Solarcity Auckland City

Position
Quality Assistant
Company
Solarcity
Location
Auckland City AUK
Opening
25 May, 2018 25 days ago

Solarcity Auckland City urgently required following position for Quality Assistant. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Quality Assistant Jobs Vacancy in Solarcity Auckland City Jobs Details:

solarcity is driven by our mission to provide clean energy to families across New Zealand and inspired to save the planet – one roof at a time. Beyond a welcoming atmosphere, our team works together to create an extremely positive and inspiring culture that brings in top talent, keeps drive and motivation high, and makes everyone excited to come to work each day.

Do you want to be part of our team? Apply today and join the movement!

Overview
The Quality Assurance Assistant will oversee sales analytics and be responsible for auditing calls and work of our sales and customer experience team members. This includes screening recorded or live calls and spot checking work to ensure quality, excellent customer service and adherence to our policies and procedures. This person will understand all key responsibilities of each role and track an employee’s performance on a score card. This information will be shared with the respective team leads and managers and will provide feedback to assist in the creation of performance improvement goals and the development or revision of the training program.
This person should have knowledge of concepts, practices and procedures within the solar industry, a call centre or a processing department. They are empowered to reinforce an environment that exceeds customers’ expectations and inspire employees.

Responsibilities
Majority of their time is observing and scoring live and recorded calls or spot checking work to ensure compliance with quality standards and procedures
Create, interpret and distribute sales metrics. Includes individual, team and department level
Manage short and long term forecast planning and ensure key performance indicators
within the sales and customer experience teams align with business requirements
Facilitate management of auto dial list. Including all reporting and analytics related to list management
Identify opportunities for training resulting from monitoring and work with management on recommendations and development of skill enhancement programs
Shares insight in relation to quality standards and improvements via a report card
Escalate patterns or serious performance issues to management
Assist in development, documentation and maintenance of Service Level Objectives
Must be able to follow direction and able to work with minimal supervision
Desire to bring people to their full potential
Ability to follow process and provide input when process should be updated for current business environment or goals

You must be a New Zealand citizen/resident or holder of a current New Zealand work permit. Holders of a working holiday or student visa will not be considered.


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